Returns

Returns & Refunds Policy

Last updated: 1st October 2025

Thank you for shopping with The Cultured Food Company Ltd. We want you to be delighted with your purchase. If for any reason you are not satisfied, we are here to help. Please review

1. Damaged or Defective Items

While we take great care in packing and shipping, occasionally breakages or defects may occur.

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receipt.
  • You may be asked to provide photos of the damage or defect so we can investigate and process your request quickly.
  • Depending on the situation, we will arrange a replacement or issue a full refund for the affected items.

2. Returns Eligibility

  • All returns must be requested within 7 days of the purchase date.
  • Items must be unused, unopened, and in their original packaging.
  • Due to the perishable nature of our products, we cannot accept returns of opened jars or items not in their original condition unless they were damaged or defective on arrival.

3. How to Return an Item

  1. Email us at info@culturedfoodco.ie to request a Return Merchandise Authorisation (RMA) number.
  2. Once approved, securely repackage the item(s) in the original packaging, including your order number and RMA.
  3. Send returns to:

The Cultured Food Company Ltd.
 Attn: Returns – RMA #[Your Number]
Unit 8, Carbery Enterprise Park
Coronea, Skibbereen
Co. Cork, P81 PX59, Ireland

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
  • We strongly recommend using a trackable shipping method.

4. Refunds

  • Once your return is received and inspected, we will process the refund.
  • Refunds are made to your original payment method.
  • Please allow 7 working days for us to process, plus an additional 1–2 billing cycles for your bank or card provider to post the refund.
  • We will notify you by email once the refund has been issued.

5. Replacements

If a replacement is requested:

  • We will ship the new item(s) within 7 working days of confirming the damage/defect.
  • If the item is out of stock, we will issue a full refund instead.

6. Exceptions

We do not accept returns for:

  • Perishable items that have been opened or used.
  • Items returned without prior authorisation (RMA).
  • Orders returned outside the 7-day return window (unless damaged on delivery).

7. Contact Us

If you have any questions about this Returns Policy or need assistance, please contact us:

info@culturedfoodco.ie
+353 86 192 2696