Privacy Policy

Privacy Policy

Last Updated: 1st October 2025

The Cultured Food Company Ltd. (“The Cultured Food Company”, “we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, purchase our products, or otherwise interact with us.
We operate in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679, the Data Protection Act 2018 (Ireland), and all other applicable data protection laws.
By using our website www.culturedfoodco.ie (the “Website”) or engaging with our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal data in the following ways:
  a) Information you provide directly

  • Name, email address, phone number, billing/shipping address.
  •  Payment details (securely processed via Stripe, PayPal, Apple Pay).
  •  Information you provide when subscribing to our newsletter, entering competitions, or contacting us.

  b) Payment data

  • Payments are processed securely through Stripe Inc, PayPal and Apple Pay.
  • We do not store or have access to your full card details.

  c) Automatically collected information

  •  Device and usage data such as IP address, browser type, operating system, time zone, location, and activity on our website.
  • Cookies and similar tracking technologies (see Cookies section).

  d) Marketing preferences

  •  Information about whether you have opted in to receive communications from us.

2. How We Use Your Information

We process your personal data for the following purposes:

  • To process orders and payments: managing purchases, deliveries, returns, and refunds.
  • To provide customer service: responding to queries, feedback, or complaints.
  • To send marketing communications: newsletters, promotions, and offers (if you have consented).
  • To personalise your experience: tailoring website content, recommendations, and advertising.
  • To improve our business: monitoring website usage, analysing sales data, and improving our products/services.
  • To comply with legal obligations: including tax, accounting, and food safety regulations.

3. Legal Basis for Processing

We rely on the following lawful bases under GDPR:

  • Contract: to provide the products/services you have requested.
  • Consent: for marketing and cookie-based tracking.
  • Legitimate interests: for website analytics, fraud prevention, and improving our business.
  • Legal obligations: where processing is necessary to comply with Irish/EU law.

4. Sharing Your Information

We do not sell or rent your data. We may share your personal data only with:

  •  Service providers:
      • Payment processor: Stripe, PayPal, Apple Pay
      • Website host: Fill this
      • Delivery companies: DPD, An Post, or other couriers
      • Analytics/advertising: Google Analytics, Facebook/Instagram Ads
      • Payment processor: Stripe, PayPal, Apple Pay
      •  Website host: Fill this
      • Delivery companies: DPD, An Post, or other couriers
      • Analytics/advertising: Google Analytics, Facebook/Instagram Ads
  • Professional advisors: such as accountants or legal advisors, where necessary.
  • Authorities or regulators: if required by law or court order.

All third parties we work with are contractually required to handle your data securely and only for the purposes we specify.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the website functions properly.
  • Analyse traffic and user behaviour.
  • Provide personalised advertising via third-party platforms (e.g. Facebook Pixel, Google Ads).

You can manage or disable cookies in your browser settings. For more detail, see our Cookie Policy.

6. How Long We Keep Your Data

  • We keep personal data only as long as necessary to fulfil the purposes outlined in this policy.
  • Order and payment data are retained for at least 6 years to meet Irish tax/accounting requirements.
  • Marketing data is retained until you withdraw consent.
  • After the retention period, we securely delete or anonymise your data.

7. Your GDPR Rights

You have the following rights under GDPR:

  • Access: request a copy of your data.
  • Rectification: correct inaccurate or incomplete data.
  • Erasure (“Right to be Forgotten”): request deletion of your data (where legally possible).
  • Restriction: ask us to limit processing of your data.
  • Portability: request your data in a structured, machine-readable format.
  • Objection: object to processing (e.g. marketing).
  • Withdraw consent: at any time, if processing is based on consent.

To exercise these rights, please contact us at info@culturedfoodco.ie. We will respond within 30 days.
If you are unhappy with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland: https://www.dataprotection.ie.

8. Data Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. However, no system is completely secure, and transmission of data online is at your own risk.

9. Children’s Privacy

Our website and services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

10. International Data Transfers

If any of our service providers are based outside the European Economic Area (EEA), we ensure that appropriate safeguards (such as EU Standard Contractual Clauses) are in place to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:
The Cultured Food Company Ltd.
Unit 8 Carbery Enterprise Park
Coronea, Skibbereen
Co. Cork, P81 PX59, Ireland
Email: info@culturedfoodco.ie